Returns & Exchanges
At Qabya, we want you to love your gear as much as we loved making it. 🔥 If for any reason it’s not your vibe, you can return or exchange within 14 days of receiving your order.
Return & Exchange Policy
- Original condition: Items must be unworn, unwashed, and returned with all tags and the receipt.
- Sale items: Products purchased on sale or at discounted prices are not eligible for return (unless defective).
- Faulty or wrong item: If you receive a faulty product or the wrong size, we will cover the shipping costs.
How It Works
- Contact us via WhatsApp or use the Contact Us form on the site.
- Our support team will reply with instructions and confirm the pickup details.
- We’ll arrange collection and either send a replacement or process your refund within 7 business days.
Note:
- Refunds are issued via the same payment method used in the order.
- For standard returns (non-faulty items), return shipping costs are covered by the customer.
Contact Us
- +20 103 113 2079
- Sadat City, Menoufia, Egypt
- customer-service@qabya.com